About MONEYME:

MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.

We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

What we are looking for:

Join MONEYME as a Customer Success & Compliance Associate and gain valuable experience across two key areas of our business.

In your first six months, you'll work closely with our Compliance team, supporting day-to-day compliance operations and gaining exposure to areas such as customer due diligence, dispute resolution, privacy requests, regulatory processes and compliance administration.

Following successful completion of this initial six-month period, you'll transition into our Customer Success team, where you'll build on your experience and work directly with customers and internal teams to deliver an exceptional customer experience.

This is a great opportunity for someone who wants to build a long-term career in fintech, develop a broad understanding of financial services, and gain experience across both Compliance and Customer Operations.

This position is a day shift role with a hybrid work setup, requiring at least three days per week in our Ortigas office.

Your first 6 months – Compliance

You'll gain hands-on experience supporting our Compliance team and helping ensure key processes are completed accurately and within required timeframes.

Your responsibilities may include:

• Providing day-to-day administrative and operational support to the Compliance team.

• Assisting with customer due diligence and compliance-related reviews.

• Supporting PEP and sanctions screening and maintaining accurate records.

• Assisting with Internal Dispute Resolution (IDR) cases and related documentation.

• Supporting privacy requests and ensuring information is processed accurately and within required timeframes.

• Providing administrative support for External Dispute Resolution and regulatory reporting activities.

• Monitoring compliance task queues and ensuring tasks are tracked and completed within agreed service levels.

• Maintaining compliance registers, trackers and document repositories.

• Preparing spreadsheets, reports and documentation.

• Working with internal stakeholders to ensure compliance activities are completed accurately and efficiently.

• Supporting other Compliance initiatives and projects as required.

Following your transition into Customer Success, you'll be responsible for delivering an exceptional experience to MONEYME customers and supporting them throughout their journey.

Your responsibilities will include:

• Delivering outstanding customer service across phone, email, SMS and Live Chat.

• Responding to customer and partner enquiries across MONEYME's products.

• Building rapport with customers and identifying opportunities to support sales and conversions.

• Reviewing and assessing customer accounts.

• Assisting customers with applications and product-related enquiries.

• Processing customer documentation and accurately recording actions taken on accounts.

• Working closely with internal teams to resolve customer issues and find effective solutions.

• Managing multiple priorities while maintaining a high level of accuracy and service.

• Contributing to process improvements and initiatives that enhance the customer experience.

To be successful in this role you must have the following:

• Previous experience in customer service, administration, operations, banking, financial services, compliance or a similar environment.

• Excellent written and verbal communication skills.

• Strong attention to detail and the ability to follow processes accurately.

• Good organisational and time-management skills.

• The ability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Strong problem-solving skills and the ability to think quickly when dealing with customer queries.

• A customer-first mindset and genuine interest in helping people.

• Intermediate Microsoft Office skills, particularly Excel and Outlook.

• A high level of integrity and professionalism when handling confidential customer information.

• A willingness to learn and adapt across different areas of the business.

• Financial services or fintech experience is an advantage, but not essential.

This role is particularly suited to someone who:

• Wants to build a career in Customer Success, Operations or Fintech.

• Is comfortable spending their first six months learning and supporting Compliance.

• Enjoys both process-driven work and customer interaction.

• Can adapt to changing priorities and responsibilities.

• Is confident communicating with different stakeholders.

• Takes ownership of their work and looks for ways to improve.

• Is motivated by opportunities to learn and grow within a business.

What’s in it for you:

MONEYME’s employees and culture are core to who we are. We know that without a high-performing and engaged Team MONEYME, we will not achieve our ambitious goals for the future. We are proud to offer a collaborative and fun work environment.

Some of the benefits & perks we offer for all our employees in Manila are:

• HMO on Day 1 + 1 free dependent

• 15 days of vacation leaves and 15 days of sick leave

• 1 birthday leave

• Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics

• Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!

• Complimentary snacks in the office

• MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace

• Quarter champion awards & reward trips

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.